Privacy Policy
Last Updated: March 2025
At qorivalenth, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard data when you interact with our departmental budgeting services and website. We operate in compliance with Australian privacy legislation, including the Privacy Act 1988 and the Australian Privacy Principles.
Information We Collect
We collect information directly from you when you use our budgeting platform, contact us for support, or engage with our services. The types of information we gather include:
Personal Identification Data
When you create an account or reach out to us, we collect basic details such as your name, email address, phone number, and organisation affiliation. For Australian educational institutions, we also record the department or school division you represent.
Financial and Budget Information
Our platform processes departmental budget data you input, including allocation figures, expense categories, and financial planning details. This data remains entirely within your control and is used solely to provide budgeting functionality.
Technical Information
We automatically collect technical data through your browser, including IP addresses, device types, operating systems, and browser versions. This helps us understand how people interact with our platform and where we can improve the experience.
Usage Analytics
We track how you navigate through our platform—which features you use most, how long you spend on different sections, and what actions you take. This information helps us refine our tools and create better budgeting solutions.
How We Use Your Information
The data we collect serves specific purposes that directly benefit your experience with qorivalenth:
- Providing and maintaining our departmental budgeting platform with full functionality
- Processing your budget calculations and generating financial reports
- Responding to your support requests and providing technical assistance
- Sending important updates about your account, security notices, or service changes
- Improving our platform based on usage patterns and user feedback
- Ensuring security and preventing fraudulent activity or unauthorized access
- Complying with legal obligations under Australian financial and privacy regulations
We don't use your budget data for any marketing purposes, and we never sell your personal information to third parties. Your financial information stays private.
Data Storage and Security
Your information is stored on secure servers located within Australia, ensuring compliance with local data sovereignty requirements. We've implemented multiple layers of protection:
Technical Safeguards
We use industry-standard encryption protocols (TLS 1.3) for all data transmitted between your browser and our servers. Budget data stored in our databases is encrypted at rest using AES-256 encryption.
Access to personal information is restricted to authorised personnel who require it for their work. Our team members undergo regular security training and are bound by confidentiality agreements.
Physical Security
Our data centres employ 24/7 monitoring, biometric access controls, and redundant power systems. Regular security audits ensure our infrastructure meets current Australian standards.
Administrative Controls
We maintain strict internal policies governing data access and handling. All system activity is logged and reviewed regularly to detect any unusual patterns or potential security incidents.
Sharing Your Information
qorivalenth doesn't sell or rent your personal information. We only share data in these specific circumstances:
Service Providers
We work with carefully vetted third-party providers who help us operate our platform—hosting services, payment processors, and analytics tools. These providers access only the minimum data necessary and are contractually obligated to protect your information according to Australian privacy standards.
Legal Requirements
We may disclose information when required by Australian law, court orders, or government regulations. This includes responding to valid legal processes or protecting the rights and safety of qorivalenth, our users, or others.
Business Transfers
If qorivalenth undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll receive notice before your data becomes subject to a different privacy policy.
We never share your specific budget figures or financial planning details with anyone outside your organisation unless you explicitly authorise such sharing.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Inaccuracies
If you notice any errors in your personal information, you can update most details directly through your account settings or contact us for assistance.
Request Deletion
You can ask us to delete your personal information, subject to any legal obligations requiring us to retain certain records.
Object to Processing
You have the right to object to certain types of data processing, particularly for marketing purposes (though we don't use budget data for marketing).
Data Portability
You can request your data in a structured, commonly used format that allows you to transfer it to another service provider.
Withdraw Consent
Where we process data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, email us at support@qorivalenth.org with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account plus 2 years | Service provision and support history |
| Budget Data | Duration of active account plus 7 years | Australian financial record-keeping requirements |
| Support Communications | 3 years from last contact | Customer service improvement and dispute resolution |
| Technical Logs | 90 days | Security monitoring and troubleshooting |
| Analytics Data | 2 years | Platform improvement and feature development |
After these periods expire, we securely delete or anonymise your data. If you close your account, we'll begin the deletion process for non-essential data within 30 days, though some information may be retained longer to meet legal obligations.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and understand platform usage. Here's what we use:
Essential Cookies
These cookies are necessary for the platform to function. They enable core features like account login, session management, and security. You can't opt out of these while using our service.
Analytics Cookies
We use analytics tools to understand how people interact with our platform. These cookies collect information about page views, feature usage, and navigation patterns. The data is aggregated and doesn't identify you personally.
Preference Cookies
These remember your settings and choices, such as display preferences or language selection, making your experience more personalised.
You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may limit some platform functionality.
Third-Party Services
Our platform integrates with several third-party services to provide full functionality. These include:
- Cloud hosting providers for secure data storage and platform availability
- Payment processors for handling subscription payments (they never see your budget data)
- Analytics services that help us understand usage patterns and improve the platform
- Email delivery services for account notifications and support communications
Each of these providers maintains their own privacy policies. We've selected partners who demonstrate strong privacy practices and comply with Australian data protection requirements. Where possible, we've configured these services to minimise data collection.
Children's Privacy
qorivalenth's services are designed for educational institutions and their staff members. We don't knowingly collect personal information from children under 18 without appropriate institutional oversight and parental consent where required.
If you're an educational institution using qorivalenth for student-led budget projects, you're responsible for ensuring appropriate consent and supervision. If we discover we've inadvertently collected information from a child without proper authorisation, we'll delete it promptly.
International Data Transfers
Your data is primarily stored and processed within Australia. In limited circumstances, some service providers we work with may process data outside Australia. When this occurs, we ensure:
- The receiving country has adequate privacy protections recognised under Australian law
- Contractual safeguards are in place requiring equivalent protection standards
- You're informed about such transfers where they involve sensitive information
We maintain oversight of all international data processing to ensure your information remains protected to Australian standards regardless of location.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:
- Email notifications to your registered address
- Prominent notices on our platform when you log in
- Updates to the "Last Updated" date at the top of this policy
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after changes indicates acceptance of the updated policy.
Complaints and Disputes
If you have concerns about how we've handled your personal information, please contact us first at support@qorivalenth.org. We'll investigate and respond to your complaint within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help. Reach out through any of these channels: